Explore our comprehensive China dental lab FAQ to find clear answers regarding our outsourcing processes, turnaround times, quality standards, and digital case workflows. As a trusted offshore partner for global dental clinics and DSOs, we provide transparent guidance on everything from 3Shape/exocad STL scan submissions and All-on-X passive fit protocols to ISO/FDA/CE compliance and international express logistics (DHL/FedEx). Whether you are sending your first trial case or streamlining high-volume crown and bridge restorations, browse our frequently asked questions below or contact our technical support team for personalized assistance.

Q1: Can I request custom shades for zirconia crowns and restorations?

A: Yes, absolutely. As a precision China dental lab, we offer a comprehensive shade-matching system (including VITA Classic and 3D Master) to ensure seamless color integration with your patients’ natural teeth for both monolithic zirconia crowns and e.max® veneers.

Q2: What is your Minimum Order Quantity (MOQ)?

A: We offer flexible MOQ to accommodate practices of all sizes. While there is no strict minimum, bundling multiple cases reduces average express shipping costs per unit, making it more economical for your clinic or laboratory.

Q3: Do you provide dedicated technical and after-sales support?

A: Yes. Our team of experienced CAD/CAM technicians and customer support specialists is available 24/7 to assist you with digital case submission, shade consultations, and case tracking.

Q4: How are shipping costs calculated for international dental cases?

A:

• Incoming Cases: Send digital STL files via WeTransfer to service@toptechdental.com (recommended for zero shipping fees). For physical impressions, clients cover incoming freight using our corporate DHL account to access discounted rates.
• Return Freight: We cover return shipping for finished cases. For invoices under USD 500, a standard shipping charge of USD 40–100 (varies by destination) will be applied.

Q5: What payment methods do you accept for offshore dental lab orders?

A: We accept Telegraphic Transfer (T/T) via bank transfer and PayPal. Please ensure the full invoice amount is paid in advance prior to case production or shipment dispatch.

Q6: What is your warranty and remake policy for dental restorations?

A: We provide a 3-year warranty for fixed restorations (such as All-on-X zirconia bridges and crowns) and a 1-year warranty for removable prosthetics and orthodontic appliances. Free remakes or repairs apply to production errors on our end. Free remakes are not applicable if errors stem from incorrect master impressions, shade changes, or clinical modifications on your end.

Q7: What are the terms and conditions for case refunds?

A: If a restoration fails to meet quality standards due to lab error, you are eligible for a full refund or account credit. To process a full refund, the original restoration and relevant clinical components must be returned to us. Refunds are capped at the invoice value and issued as account credits toward your next invoice or processed directly via PayPal.